Quick summary
Webjet has launched a ChatGPT app that lets Australian travelers search and compare flights and hotels conversationally inside ChatGPT, with live pricing, property images, and room types displayed side-by-side in the chat window. The app is live now for all logged-in ChatGPT Free, Plus, and Pro users via the Apps tab or @webjet in conversation — no waitlist, no pilot phase.
Booking still completes on webjet.com.au, not inside ChatGPT. That redirect is the one friction point worth understanding before you use it.
Webjet has become one of the first Australian online travel agencies to embed its inventory directly inside ChatGPT, giving travelers a way to search flights and hotels in plain English and see real-time options without opening a single browser tab. The app went live on May 10, 2026, and is accessible immediately to all logged-in ChatGPT users across Free, Plus, and Pro tiers.
The mechanics are straightforward: type a query like “flights Sydney to Bali next month under $400” or “hotels in Tokyo near Shinjuku for three nights,” and Webjet’s inventory surfaces directly in the conversation — prices, images, room types, and flight details in one view. When you’re ready to book, the app redirects to webjet.com.au to complete the transaction.
For Australian and New Zealand travelers, this is the most direct integration of a major domestic OTA into an AI assistant to date. It follows Skyscanner‘s own ChatGPT app launch in late April 2026, which brought global flight search into conversational AI — but Webjet’s version adds hotel comparison and property images in the same interface, a step further into full trip planning.
Webjet Group CEO Katrina Barry framed the move plainly: Australians are already using ChatGPT for everyday decisions, and Webjet wants to be present at that moment — not waiting for users to navigate back to a travel site afterward.
What the app actually does — and what it doesn’t
Access is through the ChatGPT Apps tab or by typing @webjet in any conversation. The app pulls live Webjet inventory using OpenAI‘s infrastructure, displaying flight options alongside hotel details, property images, and room types in a single chat thread. Users can refine queries conversationally — adjusting dates, budget, or destination — without restarting a search form.
One boundary is firm: no transaction completes inside ChatGPT. Selecting a flight or hotel redirects to webjet.com.au for payment and confirmation. That’s not a bug — it’s how every OTA-ChatGPT integration currently works, and it keeps Webjet’s commission structure intact while OpenAI handles the discovery layer.
The official Webjet integration page at webjet.com.au/about/chatgpt confirms hotel search by location and budget, with redirect to Webjet for booking. No airline or airport has a direct integration here — this is pure OTA inventory, meaning you’re searching what Webjet has contracted, not every seat on every carrier.
| Platform | Launch date | Search scope | Books inside AI? | Regions served |
|---|---|---|---|---|
| Webjet + ChatGPT | May 10, 2026 | Flights + hotels (images, room types) | No — redirects to webjet.com.au | AU/NZ primary |
| Skyscanner + ChatGPT | April 24, 2026 | Flights (airlines, layovers, fares) | No — redirects to Skyscanner | Global |
| Kayak + ChatGPT plugin | March 2023 | Flights + hotels | No — redirects to Kayak | Global |
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Why OTAs are racing into ChatGPT — and what it means for how you book
The commercial logic here is defensive as much as it is opportunistic. OTAs like Webjet license live inventory to AI platforms because the alternative is worse: travelers start their search in ChatGPT, get a direct airline recommendation, and never visit an OTA at all. By embedding inside the conversation, Webjet stays in the consideration set at the moment a decision forms — not after it’s already made.
The precedent is instructive. When Kayak launched its ChatGPT plugin in March 2023, it drove a roughly 15% traffic uplift within six months — faster discovery, stable conversion rates. Skyscanner’s 2019 integration with Google Assistant added around 8% of bookings via voice. Neither integration replaced the OTA; both extended its reach into new interfaces. Webjet is following the same playbook, with a more capable AI platform underneath it.
The redirect friction is real, though. Completing a booking on a separate site after finding it in ChatGPT adds a step that native AI booking — if and when it arrives — would eliminate. That gap is what OpenAI‘s Atlas browser project is quietly working toward, and it’s why OTAs are moving now rather than waiting.
How to use Webjet’s ChatGPT app right now
The app is live and unrestricted — any logged-in ChatGPT user can access it today, which makes this one of the few travel tech launches where “try it immediately” is actually the right advice.
- Access via Apps tab or @webjet: Log into ChatGPT (Free, Plus, or Pro), open the Apps tab, add Webjet, and test a query like “return flights Melbourne to Singapore in July under $900.” Alternatively, type @webjet directly in any conversation to invoke the app inline.
- Use it for hotel + flight comparison together: The side-by-side view of flights and accommodation in one thread is the genuine differentiator here. Try “flights and hotels for a long weekend in Bali from Sydney in August” to see the full capability — this is where it beats a standard search engine workflow.
- Cross-check fares before clicking through: Webjet’s inventory is real-time but not exhaustive — it reflects what Webjet has contracted. Run a parallel query with @skyscanner or check flights from Australasia directly to confirm you’re seeing competitive pricing before committing to the redirect.
- Understand the data trade-off: ChatGPT stores your conversation history by default, including destinations and dates you query. If that’s a concern, delete the conversation after use or adjust ChatGPT’s data settings before searching.
- Don’t skip the redirect step: Pricing confirmed in ChatGPT is live at the moment of query — by the time you reach webjet.com.au, fares can shift. Treat the ChatGPT result as a strong signal, not a locked price.
Watch: Webjet’s Q2 2026 earnings report (expected August 2026) will be the first hard data point on whether ChatGPT referrals are moving the needle. If the figure exceeds 5% of traffic, expect Expedia and Booking.com to accelerate their own integrations within months.
Questions? Answers.
Do I need a paid ChatGPT subscription to use the Webjet app?
No. The Webjet ChatGPT app is available to all logged-in ChatGPT users on Free, Plus, and Pro plans. You do need a ChatGPT account — the app is not accessible without logging in.
Can I actually book a flight or hotel inside ChatGPT?
No. The ChatGPT interface handles search and comparison only. When you select a flight or hotel, you are redirected to webjet.com.au to complete the booking and payment. No transaction data passes through ChatGPT.
Does the Webjet app show all airlines, or only Webjet’s contracted inventory?
Only Webjet’s contracted inventory. The app pulls live data from Webjet’s platform — it does not aggregate across all carriers or OTAs. For a broader comparison, run a parallel search on a global aggregator like Skyscanner before booking.
Is this available to travelers outside Australia and New Zealand?
Webjet is primarily an AU/NZ OTA, and its inventory reflects that focus. ChatGPT users outside Australia and New Zealand can technically access the app, but the flight and hotel options will be weighted toward AU/NZ departures and regional destinations.
What happens to my search data when I use the Webjet ChatGPT app?
Webjet accesses your query data — destinations, dates, preferences — to pull inventory results. OpenAI stores your conversation history under its standard terms unless you manually delete it. There is no OTA-specific opt-out; your options are ChatGPT’s existing data controls in account settings.
