Quick summary
Scoot and parent Singapore Airlines have pushed their Middle East suspensions to February 28, 2027, keeping Singapore–Jeddah flights TR796/TR797 and Singapore–Dubai flights SQ494/SQ495 off sale well into next year. The two carriers issued separate advisories two days apart, and both are offering full refunds of the unused ticket portion.
Refund handling depends on where you booked — direct bookings go to the airline, agency and partner tickets stay with the original seller. Travelers with onward connections should check the whole itinerary before accepting a refund.
Singapore Airlines and its low-cost arm Scoot have written off their Middle East routes until at least February 28, 2027 — a suspension now stretching more than a year past the conflict that triggered it.
The two carriers confirmed the extension in separate advisories, Scoot on November 2, 2026 and Singapore Airlines on October 30, 2026, removing Singapore–Jeddah and Singapore–Dubai capacity from sale. For anyone holding a ticket on those services, the practical question is not when flights resume. It is who refunds you, and how fast.
Scoot‘s TR796 and TR797, which previously flew Singapore–Jeddah three times a week, are cancelled through the same date. Singapore Airlines’ SQ494 and SQ495, the Singapore–Dubai pair, are gone from the schedule for the same stretch. Both airlines say affected passengers can claim a full refund of the unused portion of their ticket.
The suspension covers the Singapore–Middle East corridor specifically. It does not touch either carrier’s other regional services, and it does not mean the routes are permanently closed — February 28, 2027 is the stated end of the current suspension, not a restart date.
What the two advisories actually change
Both carriers reached the same end date by different routes. Singapore Airlines published its extension on October 30, 2026; Scoot followed on November 2 and updated its advisory a day later. There was no joint network announcement — just two brands independently deciding that Middle East flying stays off the table.
A suspension date that far out is not a schedule placeholder. It is a capacity decision, and it tells you the airline has already planned a full winter season without these routes.
Refunds are available on both sides, but the mechanics differ by booking channel. Scoot directs passengers who booked directly to email the airline through its Jeddah travel advisory. Singapore Airlines asks direct bookers to file through its Assistance Request Form. Anyone who bought through a travel agent or as part of a partner-airline ticket has to go back to whoever sold it. The operating carrier cannot process a refund it never collected.
That last point catches more people than it should.
| Carrier | Route | Flight numbers | Status | Cancelled through |
|---|---|---|---|---|
| Scoot | Singapore–Jeddah | TR796 | Suspended | February 28, 2027 |
| Scoot | Jeddah–Singapore | TR797 | Suspended | February 28, 2027 |
| Singapore Airlines | Singapore–Dubai | SQ494 | Suspended | February 28, 2027 |
| Singapore Airlines | Dubai–Singapore | SQ495 | Suspended | February 28, 2027 |
For travelers routing from Europe, North America or Australasia through Changi, losing these two city pairs narrows the onward options into Saudi Arabia and the UAE. Asia-Pacific flight routes remain the place to compare what is still operating, and Air Traveler Club’s Superdeals feed tracks temporary price drops on the routings that remain.
Why two advisories, two days apart, matter
When two brands share a parent, you would expect one coordinated statement. Scoot and Singapore Airlines did not do that — each extended on its own timetable, which points to a decision made route by route rather than as a single network call.
That distinction is not cosmetic. A carrier that pushes a suspension past a full booking horizon has usually stopped modelling a near-term restart. The standard sequence in a prolonged airspace disruption runs in stages: a rolling two-week cancellation first, then a monthly extension, then a date set beyond the next booking window. Both carriers are now in the third stage.
The trigger sits outside aviation. The conflict that began with US and Israeli strikes on Iran in February 2026 continues to disrupt airspace, and the Strait of Hormuz remains the chokepoint under negotiation. Washington–Tehran talks are aimed at preventing a return to war, and any reopening of the strait would come with strict conditions.
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How to claim the refund — and what it won’t cover
The refund window is open now, but it only covers the cancelled sector.
Everything you built around that flight is a separate problem.
- Direct Scoot bookings: email the airline through its Jeddah travel-advisory page for a full refund of the unused ticket portion.
- Direct Singapore Airlines bookings: file through the carrier’s Assistance Request Form, then recheck the rest of your itinerary.
- Agency or partner-airline tickets: the original seller controls the refund — the operating carrier cannot process it for you.
- Onward connections: inventory every separately booked segment, hotel and loyalty redemption before you accept a refund, because none of them are automatically protected.
Watch: whether the Washington–Tehran talks produce a Strait of Hormuz reopening. That is the first signal these routes can return — and February 28, 2027 is the date to recheck the schedule.
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Questions? Answers.
Are the Singapore–Jeddah and Singapore–Dubai routes permanently cancelled?
No. February 28, 2027 is the stated end of the current suspension, not a closure. Both carriers have extended these routes before, and the date can move again in either direction.
Can I get a refund if I booked through a travel agent?
Yes, but the agent or partner airline processes it, not Scoot or Singapore Airlines. The operating carrier’s refund channel applies only to tickets bought directly.
Does the suspension affect other Scoot or Singapore Airlines routes?
The advisories cover only the Singapore–Jeddah and Singapore–Dubai city pairs. No other services are named in either notice.
